What do I do if I have forgotten my username and/or password?
- Go to aclle.com.
- Click the Login button that is located in the upper right hand corner of the screen.
3. Click the Forgot your Username/Password? button, enter your email address, and then click Send Reset Link.
You will receive an email with your username and a reset password link. From here, you will be taken to the site where you will be able to reset your password. If you do not receive your email reminder, make sure to check your spam/junk email folder.
I can't log in to my the AYSO website. Now what do I do?
First, make sure you are not on Sport Connect’s corporate site.
If you are on www.sportsconnect.com, then you are trying to log in in the wrong place. Make sure you are at: aclle.com.
Are you using the correct username and/or password? Click on the Forgot your Username/Password? button, enter the email address you used to create your account, and then click on Email Reminder. Your username and password will be sent to the email address associated with your account.
I'm having trouble with registration (I get an error message or the page won't load). What should I do?
Chances are you need to clear out the cache in your internet browser. This can be done by holding down the CTRL button and hitting F5. Once the system has completed this, you will most likely need to log back in to the website. If you were in the middle of a registration, you will be able to get the registration in your shopping cart (by clicking Go to Cart underneath the shopping cart picture) and pick up where you left off.
I signed my child up for the wrong program. Can I change which program my child is enrolled in or can I cancel our registration entirely?
To request a change in division or a cancellation, please contact the registrar via email: [email protected].
The Checkout screen won't accept my credit card. Why?
- Please make sure you have entered in all required information for your credit card correctly (i.e. name, address, number, expiration date, etc.). Note: The name on your account must match the name that is tied with the credit card.
- Please make sure you have entered in your billing address as it appears in your credit card statement. Even something as simple as "street" instead of "st" will cause the system to reject your card.
- If your security code is 000, try entering 001 instead.
- Finally, some of our partners do not accept American Express. This is decided on a club-by-club basis. If this is the case, please try using a different credit card.
The site says there are no available programs for my child - what do I do now?
This can mean that registration has not opened, has closed or that your son/daughter is not eligible to participate based on birth date or gender requirements set by the organization. You will need to contact your club or organization directly to find out if registration is still available for your child. Please contact the registrar via email: [email protected].
- Note: Sometimes this will happen if the child's birth date is set incorrectly. You can check this by clicking on My Account in the upper right hand corner of the page and then clicking on Edit Player Info next to your child's name. Please make sure your child's birth date is correct.
When creating a new account, I get a message saying my e-mail address is already in use. What should I do?
This means you have already created a Sports Connect account. Click the option to Email me my account info and an email will be sent to you containing the username, password, and URL associated with your existing account. If you do not receive this email, please check your junk/spam folder.
How can I change my username or email address?
You will need to go to your organization’s website and click on the Login button in the upper right hand corner of the screen.
Click the Gear button to change any Account Information such as email address, address, or telephone number.
How can I finish the order I see sitting in my shopping cart?
If there is an incomplete registration in your account, you will see the details of the order in the shopping cart section on your account screen.
Click the Shopping Cart button to pick up right where you left off.
Follow the steps through to the checkout screen and make sure you click on the Submit button to complete the registration.
You will be able to tell that the order is complete because you will see an order confirmation screen with all of the details of the completed registration. You will also receive an order confirmation email to the email address you created your account with on the club's website.
Is my order complete?
You can make sure that your order is complete by logging into your account at aclle.com and clicking on Order History from the My Orders tab.
You can also check your email to see if you received an order confirmation email - this email is like a receipt. Your child is not considered registered until you have received an order confirmation email.
I do not want to pay via credit card. Are there other options available?
This is decided on a club by club basis. If your organization accepts payment by check, you will see that option on the checkout screen. If you do not see this option on the checkout screen, this means that your organization does not accept check payments. You will need to contact your organization directly to request a different method of payment. Please contact the registrar via email: [email protected]
What happens when a Credit Card payment fails?
When a credit card payment fails both the admin and the parent are notified. If the failed payment occurs on the initial registration checkout, the item will remain in the shopping cart for future payment. If the failed payment occurs in a payment plan, the installment defaults to a manual payment in which the account holder will need to manually pay on the site.
Failed payments can occur for a variety of reasons:
- Billing Address mismatch
- Invalid Card
- Payment type is not accepted
- Insufficient Funds
If a billing address mismatch occurs on multiple payment attempts at checkout, the cardholder's bank will hold payment on the card for risk of fraudulent charges. The bank will also hold these charges in a pending status on the card until further verified. Once verified, the pending charges will fall off of the cardholder's account